Why is my Sage 300 CRE data not syncing?

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Answer

There are a variety of reasons that may prevent your Procore and Sage 300 CRE® data from synchronizing properly. To diagnose the root cause of the issue, review the following possibilities:

Recent Changes are Missing in Procore
Restart the hh2 Services on the Sage 300 CRE® Server
Invalid Login Credentials (Between Procore and hh²)
Invalid Login Credentials (Between hh² and Sage 300 CRE®
Network Firewall: Access Denied

Recent Changes are Missing in Procore

Although data is being synced as expected, a user may have added new to your Sage 300 CRE® after the system completed its last data sync. To address this issue, you have two options:

Wait for the next automatic sync to complete. To learn more about the sync programme, see Configure the Sync Programme for Sage 300 CRE®.
OR
Manually sync your data. See Perform an On-Demand Sync with Sage 300 CRE®.

Restart the hh² Services on the Sage 300 CRE Server

Recommended Fix: Ensure that the hh² services are running.

Log into your company's Sage 300 CRE® server.
Note: If you do not have direct access to your Sage 300 CRE® server, you can Remote Desktop Connection.
Go to Start > Computer (right-click) > Manage.
Expand "Configuration" and click Services.
Scroll down the Services list and locate these hh² services:
- hh² MongoDB Service
- hh² Synchronization Service
Right-click and choose Restart from the shortcut menu. This manually restarts the selected hh² service.
Note: It is recommended that you restart the hh² synchronisation service, even if the Status indicates that it is already started.

Invalid Credentials (Between Procore and hh²)

The hh² login credentials that Procore uses to access your account's data (from hh² servers) is no longer valid. As a result, you cannot view any data under the Company level Integrations tool until its fixed.

Recommended Fix: Contact your Procore point of contact and provide them with your hh² credentials, you cannot change your hh²credentials in Procore's web application.

Invalid Login Credentials (Between hh2 and Sage 300 CRE)

The login credentials for the user profile that has hh² used to access Sage 300 CRE® data is no longer valid. Check the Sage 300 CRE® user database to make sure that the user profile that the hh2 synchronization client uses to access your Sage 300 CRE® database still exists and has the appropriate permissions to access your Sage 300 CRE® database. Make sure the password was not changed or accidentally expired. The user must be a member of the 'Application' and 'Security' admin groups.

Recommended Fix: Contact your Sage 300 CRE® Server Administrator and have them provide you with the correct login credentials for the "hh2" user. Change your hh² login preferences in the hh² synchronization client.

Network Firewall: Access Denied

The network firewall permissions for the Sage 300 CRE® server may have changed. As a result, hh² servers can no longer connect to the Sage 300 CRE® server.

Recommended Fix: Contact your Network Administrator, Sage 300 CRE® Server Administrator or the company hosting your Sage 300 CRE® server to ensure that the firewall is configured to accept incoming requests from hh² servers.