You may encounter this error when trying to export Commitment Variations (CVs) to QuickBooks®. There are two situations in which this error arises follow the steps below that apply to your situation.
Follow the instructions based on whether the error was caused while exporting multiple CVs or a single CV.
If you were exporting multiple CVs
For the QuickBooks® integration, only one CV per commitment can be exported at a time, follow the steps below to remedy the situation:
- Reject the failed CVs.
- Re-send the CVs to ERP.
- Export one CV per commitment at a time, waiting for the CV to display "Successfully Exported" before exporting subsequent CVs for that commitment.
If you were exporting a single CV
If the error arises while exporting a single CV, this indicates that the commitment was changed in QuickBooks® prior to exporting the CV. The ERP support team can use a tool to re-read the number of commitment line items currently in QuickBooks® so the CV can export successfully. Please leave any failed items in the Failed to Export filter and contact us at email@example.com.