Why won't the Workforce Planning tool load?

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Background

Workforce Planning is a Company level tool that allows you to plan and programme your workforce for your job sites. When some users open Workforce Planning, they may see the tool continuously refreshing and not loading.

Answer

This continuous refresh means that your browser or network settings are blocking 3rd party cookies on your computer or mobile device.

Solution

You need to update your browser settings to enable third party cookies.

Here are instructions for the most common browsers:

Chrome
Chrome (Mobile)
Firefox
Safari (Mobile)

Enable third party Cookies for Google Chrome

On a page in your browser, click the vertical ellipsis icon in the top right corner.
Click Settings.
Under 'Privacy and security', click Cookies and other site data.
Select Block third-party cookies in Incognito OR Allow all cookies.

Enable third party Cookies for Google Chrome (Mobile)

If you use a Chrome browser on an iOS mobile device, you need to turn on the setting 'Allow Cross-Site Tracking':

On your mobile device, tap Settings.
Scroll down and tap Chrome.
Move the 'Allow Cross-Site Tracking' toggle to the ON position.

Enable third party Cookies for Firefox

Visit app.procore.com.
Click on the shield icon to the left of the URL address bar.
Move the toggle to the OFF position to turn off Enhanced Tracking Protection for this site.
The page will reload automatically and allow trackers on this site only.

Enable Cross-Site Tracking for Safari

If you use a Safari browser on an iOS mobile device, you need to turn off the setting 'Prevent Cross-Site Tracking':

On your mobile device, tap Settings.
Scroll down and tap Safari.
Under Privacy & Security, move the 'Prevent Cross-Site Tracking' toggle to the OFF position.