Configure Settings: Workflows

Objective

To configure settings for the Company Workflows tool.

Required User Permissions:
- 'Admin' level permissions on the company's Workflows tool.

In the section labelled 'Responses', click Add Response.
Choose one of the following types:
- Approve
- Return
- Reject
A new row will appear in the response table for the chosen type.
Enter a label for the new response.
Note: Response labels are required and must be unique. Response labels are limited to a maximum of 250 characters.
Optional: The box in the 'Active' column is automatically checked to activate the new response. Only active responses can be added to workflow templates. Untick this box if you are not ready to use the custom response.
Optional: 'Require Reason' is unselected by default. Check the box in the 'Require Reason' column to require workflow responders to submit a reason for their response when this custom response is used on an active workflow.
Click the green tick to save the new custom response or the red 'X' to delete the response.

In the section labelled 'Responses', locate the response you want to edit.
Click the pencil icon next to the response.
Note: Responses in use cannot be edited or deleted.
Edit the following fields of the response:
- Response Label. This is the name of the response that will be used when creating workflow templates.
- Active. An active response can be used when creating workflow templates.
  Note: If you do not want a response to appear in new workflow templates, deselect Active. This will not affect workflow templates and items already using the response.
- Require Reason. If a reason is required for the response, a workflow member choosing this response will be asked to provide a written reason before they can submit.
Click the green tick to save the new custom response or the red 'X' to delete the response.