Mention Users in a Coordination Issue Comment

Objective

To mention one or more users in a comment on a coordination issue.

Background

Use the @mention feature to request input on a co-ordination issue from specific team members. This centralises communication and avoids the need to send mass emails to uninvolved users.

How it Works: In a comment, type @ before each user's name you wish to notify.
Notifications: Every mentioned user automatically receives a notification email with a direct link to the issue.
Best Use: Ideal for pulling in non-assignee specialists (e.g., engineers, foremen) for their expert opinion.
Requirement: To be mentioned, users must have 'Read-Only' or higher permissions on the Co-ordination Issues tool.

Things to Consider

Required User Permissions:
- To mention or be mentioned in a comment, 'Read Only' level permissions or higher on the project's Co-ordination Issues tool.

From the Procore Plugin

Open Navisworks® and your model on your computer. See Getting Started Using the Procore Plugin.
With the Procore tab selected, click Issues List.
Click the issue you want to mention a user on.
Click Activity to open the Activity window.
OR
Click Info on the issue, then click the Activity tab.
Add a new comment to mention the user in or edit an existing one:
- To add a comment:
  1. Enter your comment into the text box.
  2. Enter the @ symbol in your comment and begin typing the user's name.
    Note: A list of users that match the letters you typed will appear.
  3. Click on the user's name to confirm the user.
    Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user and repeat as necessary.
  4. Optional: Click Attach Image to add a snapshot of the current view to your comment.
  5. Click Submit.
- To edit a comment:
  1. Click Edit on the comment you want to edit.
  2. Enter the @ symbol in your comment and begin typing the user's name.
    Note: A list of users that match the letters you typed will appear.
  3. Click on the user's name to confirm the user.
    Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user and repeat as necessary.
  4. Optional: Click Attach Image to add a snapshot of the current view to your comment.
  5. Click Update.

From the Co-Ordination Issues Tool

Navigate to the project's Co-ordination Issues tool on app.procore.com.
Click the Issue link to view its details in the side panel.
Click the Activity tab.
Add a new comment to mention the user in or edit an existing one:
- To add a comment:
  1. Enter your comment into the text box.
  2. Enter the @ symbol in your comment and begin typing the user's name.
  3. Click on the user's name to confirm the user.
    Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user and repeat as necessary.
  4. Optional: Click Attach Image to select an image file to add to your comment.
  5. Click Submit.
- To edit a comment:
  1. Click the vertical ellipsis icon next to the comment and click Edit.
  2. Enter the @ symbol in your comment and begin typing the user's name.
  3. Click on the user's name to confirm the user.
    Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user and repeat as necessary.
  4. Optional: Click Attach Image to select an image file to add to your comment.
  5. Click Update.