Professional Services Offerings
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Implementation and Service Packages
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Advise Package | The Procore implementation team will offer general best practice advice for the customer’s team to execute. The Procore team is there to advise on implementation, but the customer is responsible for implementing the software for their business and training their team. | 12 weeks | £2,600 (€3,450) |
| Consult Package |
The Procore implementation team will work to understand the customer’s unique business needs and will tailor best practice implementation advice to meet those needs. The Procore team is there to consult the customer on how to make Procore work for their business and has been assigned some available hours to assist the customer with implementation and training. |
18 weeks | £7,250 (€9,400) |
| Deliver Package |
The Procore implementation team will work collaboratively to understand the customer’s unique business needs via discovery workshops and provide best practices guidance to meet those needs through consultations. The Procore team is there to not only consult but support the company-wide rollout of Procore through rollout strategy planning and training. |
24 weeks | £13,100 (€17,000) |
| Premier Support Package | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management and monthly support reporting and consultation. Includes access for up to five (5) company admin users as designated points-of-contact for Customer Support. | Recurring Annual Fee | Varies |
| Custom Professional Services (Statement of Work) | Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. | Varies | Varies |
| Custom Integration Development & Support | Procore-provided custom integration development. Best for Clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. | Varies, Includes Recurring Annual Fee |
Varies |
Add-on Services
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Implementation Manager Services | 30-day access to a named Implementation Manager. Usually helpful for onboarding new regions or new project teams. Includes configuration and setup assistance, weekly product consultations and progress calls, metrics and ad hoc Q&A. | 30 Days | £2,250 (€2,750)/30 Days |
| Virtual Training | Virtual training with a Procore Industry expert. Includes 6 hours of training and up to 2 hours of planning and follow-up documentation. Training will be delivered in a minimum of 2-hour increments over 1-2 consecutive days. Refer to this page for examples of how these services can be used. |
12 Months | £1,500 (€1,800)/8 Hours |
| Procore Consulting Services | Virtual consulting services with Procore resources such as Strategic Product Consultants, Analytics Specialists and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools, custom Procore reporting and Procore Analytics consulting. Purchased in 5-hour blocks. Refer to this page for examples of how these services can be used. |
12 Months | £750 (€1,000)/5 Hours |
| Procore Custom Solutions | Development time for building custom forms, workflows and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled. (Note: Custom reports are handled via Consulting Services) |
12 Months | £750 (€1,000)/5 Hours |
| Remote Admin Services | Account configuration/setup and data entry services with Procore's Remote Admin Services team. Available services include configuration of company and project settings; creation and setup of new projects; and a variety of data entry services, including project backlog. | 12 Months | Statement of Work required |
| Onsite Training or Consulting | Onsite strategic consulting or training with the client, delivered by Procore's Strategic Product Consultants. Flat fee per day, which includes travel expenses. | 12 Months | Statement of Work required |