What messages and alerts can people respond to in Workforce Planning?
Background
When managing your workforce, you can send helpful message to update the team about weather, programmes or share information with certain job titles. See Send a Message for Workforce Planning.
You can also send assignment alerts to notify the assignees and share key information about their workforce assignment such as when they have a new assignment or when there are updates to dates, times, projects or locations. See Send Assignment Alerts in Workforce Planning.
Other notifications can be sent from Workforce Planning such as when a new workforce request is submitted or when a tag is expiring.
For recipients to receive communications, their preferred communication method must be enabled on their profile. See Edit People in Workforce Planning.
Answer
Recipients can respond to some of these messages by SMS message (message and data rates may apply), email or in the Workforce Planning/LaborChart app. Below are the different communication types and the options for response:
- Messages - By default, recipients can respond to messages via email or the Workforce Planning/LaborChart App.
- Assignment Alerts - Recipients can respond to assignment alerts if responses have been enabled in the default assignment alert settings. See Configure Default Assignment Alerts.
- Notifications - Recipients cannot respond to other platform notifications.
| Communication Type | Definition | Origin | Receipt Method | Response Method |
|---|---|---|---|---|
| Assignment Alert | Any communication related to assignment information |
|
If enabled on their profile:
|
If responses are enabled:
|
| Message |
Any communication not related to assignments:
|
|
If enabled on their profile:
|
|
| Notification | Platform action-activity sent to users. |
|
If enabled on their profile:
|
N/A |